RETURNS AND CANCELLATION POLICY

We hope you are happy with your Coraleen product but if for any reason you are not, please do let us know and we will do all that we can to remedy the situation.

We carefully check each and every bar of soap before it leaves us, but if you are not satisfied in any way, please get in touch to discuss.

All of our products are made with the utmost care and attention, using only the finest organic and natural ingredients. They do not contain any stabilisers or unnecessary ingredients, so some care is needed to ensure that you get the most from your product/s.

In between uses, we recommend that you store your soap on a draining soap rack or dish, which allows the soap to air dry.  If the soap is left in direct contact with water (ie on the side of a sink/shower without a rack) it will become soft and mushy quickly, and not last as long as possible.

 

If you wish to cancel your order please do get in touch with us before we have dispatched the order.  You will receive a confirmation once your order has shipped.  We always aim to ship orders the following business day.

 

If you wish to cancel your order once we have dispatched it, please see below policy on returns.

We have a 28 day policy on our returns once we have dispatched our soaps.  We will accept returns on any unused products, providing they are in their original condition and packaging of sale during this period.   You will be responsible for paying for any costs to return the goods to us in their original condition.